Return Policy

At ELVAR & CO., we want our return process to be clear and straightforward. This Return Policy explains when an item may be returned, the conditions that apply, how to request a return, and who is responsible for return shipping.

For information about how approved refunds are processed, please review our Refund Policy.

30-Day Return Window

We accept eligible return requests within 30 calendar days from the date your order is delivered.

Your return request must be submitted within this 30-day period. Requests made after the return window has expired may not be eligible for return.

Return Eligibility

To be eligible for a return, the item should:

  • Be unused and in its original condition.
  • Show no signs of misuse, excessive wear, alteration, or intentional damage.
  • Include the original packaging where applicable.
  • Include any accessories, components, or items originally supplied with the product.
  • Be supported by valid order information or proof of purchase.

Returned items may be inspected before the return is approved.

Change-of-Mind Returns

Eligible products may be returned within the 30-day return period if you change your mind, provided the item meets the return conditions stated in this policy.

This also applies to eligible returns resulting from personal preference, incorrect size selection, or other reasons not caused by an error on our part.

How to Request a Return

Please contact us before sending any product back.

You can request a return by emailing support@elvarandco.com or through our Contact Us page.

Please provide:

  • Your order number.
  • The email address used to place the order.
  • The product you wish to return.
  • The reason for the return.
  • Photographs where relevant, especially for damaged, defective, or incorrect products.

After reviewing your request, we will provide the appropriate return instructions, including the return destination when applicable.

Return Address

Do not send returns to our publicly listed business address unless we specifically instruct you to do so.

The appropriate return address will be provided after your return request has been reviewed. Return destinations may depend on the product, order, and fulfillment location.

Items sent to an unauthorized address may result in delays or may not be properly received or processed.

Return Shipping Costs

For eligible returns resulting from a change of mind, incorrect size selection, personal preference, or another reason not caused by an error on our part, the customer is responsible for the applicable return shipping cost.

For a confirmed damaged, defective, or incorrect item caused by an error on our part or during fulfillment, ELVAR & CO. will provide the appropriate return or resolution instructions, and the customer will not be required to bear an eligible return shipping cost resulting from that error.

Any applicable return-shipping instructions will be communicated before the item is returned.

Restocking Fees

ELVAR & CO. does not charge a restocking fee for approved eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@elvarandco.com.

Please include your order number, a description of the issue, and clear photographs where appropriate.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Exchanges

Eligible products may be exchanged subject to product availability.

If you would like an exchange, please contact us before returning the item. We will review the request and provide instructions if the exchange is eligible.

If the requested replacement product or variant is unavailable, we may offer an alternative resolution or refund where appropriate.

Items That Cannot Be Returned

A return may be declined if:

  • The return request is submitted outside the applicable return window.
  • The item shows signs of misuse, excessive wear, alteration, or intentional damage.
  • The product is returned without required components or accessories.
  • The item is sent without first obtaining return instructions.
  • The product was specifically disclosed as non-returnable before purchase.

If any product has additional return restrictions, those restrictions will be clearly disclosed on the relevant product page before purchase.

Return Inspection

Once a returned item is received, it may be inspected to confirm that it meets the conditions stated in this policy.

We will communicate whether the return has been approved or if additional information is required.

Approved refunds are processed according to our Refund Policy.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can generally only be accommodated before the order has entered processing or shipment.

Once fulfillment or shipment has begun, cancellation may no longer be possible. If the order has already shipped, you may request an eligible return after delivery in accordance with this policy.

Return Support

If you have questions about return eligibility, exchanges, return shipping, or the return process, please contact:

Business Details

Business Name: ELVAR & CO.
Business Address:
Support Email: support@elvarandco.com
Phone Number:
Business Hours:
Time Zone:
Contact Page: Contact Us