FAQ
Frequently Asked Questions
Welcome to the ELVAR & CO. FAQ page. Below you will find answers to common questions about shipping, tracking, returns, refunds, payments, and customer support.
Do you ship throughout the United States?
Yes. ELVAR & CO. currently ships within the United States only.
At this time, we do not offer international shipping outside the United States.
How much does shipping cost?
Standard shipping is currently $6.99 USD per order.
The applicable shipping charge is displayed during checkout before you complete your purchase.
How long does shipping take?
Orders are generally processed within 1–2 business days.
Standard transit normally takes approximately 3–5 business days after processing.
The estimated total delivery time is therefore approximately 4–7 business days.
Delivery estimates are not guarantees and may be affected by carrier delays, holidays, weather, service interruptions, or other circumstances outside our reasonable control.
What is your order cutoff time?
Our daily order cutoff is 2:00 PM Eastern Time (ET).
Orders placed before the cutoff may begin processing the same business day. Orders placed after the cutoff may begin processing on the next business day.
What are your business days?
Business days are Monday through Friday, excluding applicable holidays.
How can I track my order?
Once tracking information becomes available, you will receive shipment information using the contact details provided with your order.
You can also visit our Track Your Order page to check your shipment status.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
What should I do if my tracking has not updated?
Tracking information may occasionally take time to update after a shipment has been prepared or handed to the carrier.
If your tracking has not updated for an unusual period or you believe your shipment is significantly delayed, please contact us through our Contact Us page or email support@elvarandco.com.
What if my package is marked as delivered but I cannot find it?
If tracking shows your package as delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location.
- Check with household members or others who may have received the package.
- Allow a short period in case the carrier scan was recorded before final delivery.
- Contact the carrier where appropriate for additional delivery information.
If you still cannot locate the package, please contact us so we can review the available shipment information with you.
Can I return an item?
Yes. Eligible products may be returned within 30 calendar days from the date of delivery.
Returned items must meet the eligibility conditions described in our Return Policy.
Can I return an item if I simply change my mind?
Yes. Eligible change-of-mind returns are accepted within the 30-day return window, provided the product meets the return conditions stated in our Return Policy.
Who pays for return shipping?
For eligible returns resulting from a change of mind, incorrect size selection, personal preference, or another reason not caused by an error on our part, the customer is responsible for the applicable return shipping cost.
If an item is confirmed to be damaged, defective, or incorrect due to our error or fulfillment issue, ELVAR & CO. will provide the appropriate return or resolution instructions, and the customer will not be required to bear an eligible return shipping cost resulting from that error.
Do you charge a restocking fee?
No. ELVAR & CO. does not charge a restocking fee for approved eligible returns.
Can I exchange an item?
Eligible products may be exchanged subject to product availability.
Please contact us before returning an item for exchange so we can review your request and provide the appropriate instructions.
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as reasonably possible.
Include your:
- Order number.
- Description of the issue.
- Clear photographs where appropriate.
Once the issue has been reviewed, an appropriate resolution may include a replacement, return, or refund depending on the circumstances.
How are refunds processed?
Approved refunds are normally issued to the original payment method used to place the order.
ELVAR & CO. may require up to 10 business days to process an approved refund.
After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
For complete information, please review our Refund Policy.
Are original shipping charges refundable?
Original shipping charges are generally not refundable for change-of-mind returns, unless otherwise required by applicable law.
Where a refund results from a confirmed damaged, defective, incorrect, or improperly fulfilled order, the treatment of applicable shipping charges will be determined as part of the resolution.
Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can generally only be accommodated before the order has entered processing or shipment.
Once fulfillment or shipment has begun, cancellation may no longer be possible. If the order has already shipped, you may request an eligible return after delivery in accordance with our Return Policy.
What payment methods do you accept?
ELVAR & CO. accepts the payment methods displayed and available during checkout at the time of purchase.
We will update this FAQ with specific payment methods once our final payment configuration is complete.
For more information, please review our Payment Policy.
What currency do you use?
Orders are currently processed in United States Dollars (USD), unless another currency is explicitly displayed during checkout.
How do I contact customer support?
You can contact ELVAR & CO. by email at support@elvarandco.com or through our Contact Us page.
If your message relates to an existing order, please include your order number whenever possible.
How can I find your store policies?
You can review our main policies here:
Customer Security
For your protection, please never send your full payment-card number, CVV security code, banking password, account password, or one-time verification code through ordinary email or contact forms.
Business Details
Business Name: ELVAR & CO.
Business Address:
Support Email:
support@elvarandco.com
Phone Number:
Business Hours:
Time Zone:
Contact Page:
Contact Us